Privacy Policy

Nova Falls Limited ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you interact with Nova Falls Limited, we may collect:

Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by third-party providers)

1.2 Automatically Collected Information

When you visit our website, we may collect:

IP address
Device and browser type
Pages visited and time spent on our site
Referring website URLs
Cookies and tracking technologies (see Section 7)

1.3 Information from Third Parties

We may receive additional information from:

Payment processors
Analytics providers
Social media platforms (if you interact with us there)

2. How We Use Your Information

We use your information to:

Provide and improve our services
Process transactions
Communicate with you about orders or inquiries
Send promotional content (with your consent)
Comply with legal obligations
Prevent fraud and enhance security

3. Legal Basis for Processing (GDPR)

Where GDPR applies, we rely on the following legal bases for processing your data:

Consent (e.g. for marketing communications)
Contract (to provide products or services you requested)
Legal obligation (for tax, accounting, or regulatory requirements)
Legitimate interests (to operate, improve, and secure our services, provided your rights are not overridden)

4. Sharing Your Information

We do not sell your personal data. However, we may share information with:

Service Providers: Payment processors, delivery companies, and analytics providers
Legal Authorities: When required by law or to protect our legal rights
Business Transfers: In case of a merger, sale, or acquisition of assets

We ensure that third parties handling your data comply with privacy and security standards.

5. Data Retention

We retain your personal information only as long as necessary for legal, business, or operational purposes. Once no longer needed, we securely delete or anonymize it.

6. Your Rights & Choices

Depending on your location, you may have the right to:

Access: Request a copy of the data we hold about you
Correction: Update inaccurate or incomplete data
Deletion: Request removal of your personal data, subject to legal requirements
Opt-Out: Unsubscribe from marketing emails
Restrict Processing: Limit how we use your data
Data Portability: Receive your data in a portable format

To exercise your rights, contact us via: Contact Page.

If you are in the UK or EU, you also have the right to complain to your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).

7. Cookies & Tracking Technologies

Our website does not set cookies by default. However, some third-party services (such as video players, maps, or social media embeds) may use cookies to function.

We give you the choice to opt in to this content. If you choose to enable it, cookies from those external providers may be placed on your device. These are controlled by the respective third parties, and we recommend reviewing their privacy policies for details.

You can also manage or disable cookies at any time through your browser settings.

8. Data Security

We implement industry-standard security measures to protect your data. However, no online system is 100% secure, so we encourage strong passwords and secure browsing practices.

9. Third-Party Links & Services

Our website may contain links to external sites. We are not responsible for their content or privacy practices. Please review their policies before sharing personal data.

10. International Data Transfers

If you are located outside of England and Wales, your data may be transferred and stored in other regions. We ensure appropriate safeguards for such transfers.

11. Children's Privacy

Nova Falls Limited does not knowingly collect data from children under 16 years old. If we become aware of such collection, we will take steps to delete the data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated "Last Updated" date. Continued use of our services after changes signifies your acceptance of the updated policy.